Delete Your Account

Deleting your account is permanent and cannot be undone. All of your data will be removed from the IBVI app.

What Will Be Deleted

When you delete your IBVI account, the following data is permanently removed:

Your profile and login credentials
Saved properties and favorites
Search history and preferences
Valuation requests and reports

How to Delete Your Account

From the IBVI App

  1. 1Open the IBVI app and sign in
  2. 2Go to your profile
  3. 3Tap Settings
  4. 4Select “Delete account”
  5. 5Confirm the deletion

By Email

  1. 1
    Send an email to: contato@ibvi.com.br
  2. 2
    Use the subject line: "Account Deletion Request"
  3. 3

    Include the following information:

    • • Your full name
    • • The email address linked to your account
    • • Your phone number (optional)
  4. 4Our team will confirm the deletion within a few business days.

Deletion Timeline

After your request is confirmed:

  • •Your account is deactivated immediately
  • •Personal data is deleted within 30 days
  • •Backup copies are purged within 90 days

Data We May Retain

Some data may be kept where the law requires it:

  • •Records needed to comply with legal or tax obligations
  • •Data related to fraud prevention and security
  • •Anonymized statistics that no longer identify you

Need Help?

If you have questions about deleting your account, contact us:

Email: contato@ibvi.com.br

Website: ibvi.com.br

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